Terms and conditions

1. Intellectual Property
All content published and made available on our Site is the property of Tea People Ltd. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

2. User Contributions
Users may post the following information on our Site:

• Photos;
  
• Videos;
  
• Public comments/ feedback;
  
• Questions about products or reply to questions posted by others.
  

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

3. Accounts
When you create an account on our Site, you agree to the following:

1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
   
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
   

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

4. Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

• Tea, Herbal Infusions and Tea Accessories.
  

We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

5. Subscriptions

Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: Follow the magic link that has been emailed to you or sign in to your customer account and click on "Manage Subscription". Once in your subscription portal, click on the "Cancel Subscription" button. Alternately you could click on "See more details" to skip, pause, reschedule or edit your subscription as per your requirements.

6. Payments
We accept the following payment methods on our Site:

• Credit Card;
  
• Debit Card and
• PayPal
  

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

7. Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Royal Mail 48 Hours;
  
• Royal Mail 24 Hours;
  
• Next Day Courier Service;
  
• International Standard Delivery; or
  
• International Express Delivery.
  

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the goods you purchase, if

• You are a General customer and your order value is below £30
• You are a Trade customer and your order value is below £100
• Your delivery address is outside mainland UK

If you purchase goods from us for delivery to a destination outside the United Kingdom your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

8. Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase goods from us within 30 days without giving notice. The cancellation period:

• Will end 30 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
  
• Will end 30 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; 
  
  

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at orders@teapeople.co.uk or by post at Unit 5,  Broughton Close, 115 Loverock Road, Reading RG30 1DZ.  

The right to cancel does not apply to Custom or personalised goods.

Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.

If you cancel your contract with us, we will reimburse to you all payments we received from you under the contract, including the costs of delivery. Please note that we are permitted by law to reduce your reimbursement to reflect any reduction in the value of the goods that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

We will provide the reimbursement without undue delay and no later than the earlier of 14 days after we receive back from you any goods supplied or 14 days after you provide proof that you have returned the goods. If no goods were supplied, then we will provide the reimbursement no later than 14 days after the day we were informed of your decision to cancel.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

10. Returns
Returns can be made in person at the following location(s):Tea People, Unit 5, Broughton Close, 115 Loverock Road, Reading RG30 1DZ

Returns can be made by mail. To return a good by mail, follow the following procedure:
Pack your goods and attach the return label if supplied and drop it at your nearest post office. If no return postage has been offered then pay the necessary postage and send it back to us.

11. Tea People E-Gift Card Terms & Conditions

These Terms & Conditions apply to all Tea People e-gift cards (“Gift Cards”). By purchasing or using a Gift Card, you agree to these terms.

11.1 Issuer

Gift Cards are issued by Tea People Ltd, a UK-registered company.

11.2. Purchase & Delivery

• Gift Cards are delivered electronically to the email address provided at checkout.

• It is the purchaser’s responsibility to ensure the recipient’s email address is correct.

• Tea People is not responsible for Gift Cards that are lost, delayed, or not received due to incorrect details provided.

11.3. Redemption

• Gift Cards can be redeemed only on our website for products sold directly by Tea People.

• To redeem, enter the unique code at checkout.

• Gift Cards cannot be used to purchase other gift cards.

11.4. Balance & Partial Use

• If the value of a purchase exceeds the Gift Card balance, the remaining amount must be paid using another accepted payment method.

• If the value of a purchase is less than the Gift Card balance, the remaining balance will stay on the Gift Card until expiry.

11.5. Validity Period

• Gift Cards are valid for 24 months from the date of purchase unless stated otherwise at the time of issue.

• After expiry, any remaining balance will be forfeited and cannot be refunded or extended.

11.6. Refunds & Returns

• Gift Cards are non-refundable and cannot be exchanged for cash, except where required by law.

• If items purchased with a Gift Card are returned:

  • Refunds will be credited back to the Gift Card;

  • If the Gift Card has expired, a replacement credit will not be issued.

11.7. Lost, Stolen, or Misused Cards

• Treat Gift Cards like cash.

• Tea People is not responsible for lost, stolen, deleted, or misused Gift Cards, nor for unauthorised use of Gift Card codes.

• We may, at our discretion, reissue a Gift Card only if we can verify it has not been redeemed.

11.8. Limitations

• Gift Cards cannot be resold, transferred for value, or used for unauthorised promotional activities.

• Tea People reserves the right to refuse, cancel, or hold Gift Cards if we suspect fraud, deception, or misuse.

11.9. Cancellation by Tea People

• Tea People may cancel a Gift Card or refuse redemption if doing so is necessary to prevent fraud or to comply with applicable laws.

12. Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

13. Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

14. Limitation of Liability
Tea People Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

15. Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Tea People Ltd. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

16. Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.

17. Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

18. Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

19. Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

01189 508728
info@teapeople.co.uk
Unit 5, Broughton Close, 115 Loverock Road, Reading RG30 1DZ

You can also contact us through the feedback form available on our Site.

 

20. Terms and Conditions of Sale for products offered for sale through the Heathrow Reserve & Collect website

The below further terms and conditions apply when a customer places an order through the Heathrow Reserve & Collect Website.

A.    Terms of sale
A.1 The various collection points are located in the Airport after aviation security, which means that you must have a valid boarding card for a departing flight (or have other appropriate authority to access the airside collection points at the Airport) to be able to collect your order.

A.2 Your contract for the sale of the goods which you have purchased from the Reserve & Collect Website is with us and not with Heathrow.  Heathrow is therefore not responsible for performance under our sale of goods contract.

A.3 When you place an order for goods from more than one retailer on the Reserve & Collect Website, you will have a separate contract with each such retailer.

A.4 Your use of the Heathrow Reserve & Collect Website is subject to the Heathrow Reserve & Collect Website's terms of use issued by Heathrow from time to time, which are separate to these terms of sale.  If there is any conflict between the terms of use for the Heathrow Reserve & Collect Website and these terms and conditions of sale, the terms of use for the Heathrow Reserve & Collect Website shall prevail and apply.

A.5 Although you may receive an order acknowledgement email from Heathrow (on our behalf) further to making an order, this will not mean that your order has been accepted.  You will receive a separate email which will clearly state when your order has been accepted by us (and any other retailers when you place an order for goods from more than one retailer on the Heathrow Reserve & Collect Website).

A.6 The contract for sale of goods between you and us will come into existence when Heathrow (on our behalf) sends you an email confirming that we have accepted your order (in full or in part), at which point payment will be taken from you.

A.7 You may receive an order cancellation email from Heathrow (on our behalf) if you place an order for goods from us and more than one other retailer on the Reserve & Collect Website, and all of the retailers which are relevant to the order (including us) are unable to fulfil your order (due to product availability or otherwise).

A.8 When your order is placed, we will place a pre-authorisation on your payment card which puts funds on hold for the total value of your order.  We will not take payment from you until we have confirmed that your order can be fulfilled.  If your order is cancelled or cancelled in part, we will release the hold on your payment card for the applicable amount.

A.9 Please refer to https://teapeople.co.uk/pages/delivery-and-returns for our Refunds and Returns policy. 

B. Merchandise descriptions
B.1 Please note that the price of any product listed on the Heathrow Reserve & Collect Website may be different to the price of the same product that is offered for sale in our retail outlets or offerings outside of the Airport including in other airports.

B.2 If applicable, where any products listed on the Heathrow Reserve & Collect Website are labelled as having a 'Heathrow Price', this means that the products are available to buy at a price negotiated between us and Heathrow on the Reserve & Collect Website.

B.3 If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Travel Exclusive Product', this means that those products are exclusively available for sale at airports or other transport locations domestically and/or internationally online .  
If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Heathrow Exclusive Product', this means that those products are exclusively available for sale on the Reserve & Collect Website.

B.4 If any of our products listed on the Heathrow Reserve & Collect Website are identified as being part of a promotional offer, this means that those products are (i) subject to the terms of a promotional offer, which are made available at www.teapeople.co.uk and (ii) available to buy on the Heathrow Reserve & Collect Website at a further discount to the recommended retail price made available by us to Heathrow for our products listed on the Reserve & Collect Website. 

C. Payment, Delivery, Performance and Timing
C.1 Where you make a purchase on the Heathrow Reserve & Collect Website and the purchase is accepted (this will be confirmed by an email sent by Heathrow on our behalf), you will be asked to collect your purchased item(s) from the collection point located in your departure terminal.  You will be able to choose from a range of collection locations depending on what item(s) you order. The location of the collection point will be confirmed by Heathrow and specified in the confirmation email (sent to you by Heathrow on our behalf) once your order has been accepted.  

The Heathrow operated collection point will be open during the Airport's operational hours on your departure date.  The Airport's operational hours mean the period commencing an hour before the first scheduled departing flight and ending an hour prior to the last scheduled departing flight in the relevant terminal building of the relevant collection point).

C.2 If you fail to collect your order, we will not forward or deliver your items to you.  Your order will be held by Heathrow for up to 48 hours from your collection time.  Heathrow may offer where practicable for you to cancel your order or collect your order either (i) at a different time from the same or another collection point, or (ii) through the 'Collect on Return' service from a 'Collection on Return' desk.  You can contact the Heathrow Reserve and Collect Website services team if you are unable to collect your purchase on shopping.services@heathrow.com.  

If you do not collect your order on your departure date and you do not inform Heathrow that you want to make alternative arrangements to collect your order (as specified above), your order will be cancelled and you will be refunded for any payments you have made.

C.3 We may decline any orders (or part of an order) as relevant, if we no longer have a right to sell the items in your order on the Heathrow Reserve & Collect Website (for any reason).

C.4 Whilst you pay us for goods, the Heathrow Reserve & Collect Website is managed by Heathrow and as such your bank account statement in relation to your payment for the goods will refer to ‘Heathrow.com’.

D. Cancellation, returns and the Heathrow Promise
D.1 If you require the assistance of the Heathrow customer services team in relation to the Heathrow Reserve & Collect Website, you can contact them on shopping.services@heathrow.com or by writing to them at Heathrow Airport Limited, The Compass Centre, Hounslow, Middlesex TW6 2GW.

D.2 You have legal rights if we supply faulty and/or non-compliant products.  If you want to return any faulty and/or non-compliant items, you must inform Heathrow of your decision via the Heathrow Returns Promise (http://www.heathrow.com/returnspromise) and Heathrow will inform us on your behalf.

D.3 We provide an enhanced returns policy, which is facilitated by Heathrow applying the Heathrow Returns Promise (http://www.heathrow.com/returnspromise).  

D.4 Once you have requested a return, Heathrow will (on our behalf) email you with instructions explaining how to return the applicable goods to Heathrow.  You must return any unwanted items to Heathrow, to the address specified on the Heathrow returns label, within 14 days of you requesting your return.  Heathrow will then process your return and (subject to our instruction) you will be provided with a refund. Please do not return any unwanted items to our shop(s) as we will not be able to process the return.

D.5 You must contact us directly at info@teapeople.co.uk in relation to any queries you have concerning exchanges, substitution, repairs or replacements, or after sales services.  Heathrow will not deal with such requests on our behalf nor shall Heathrow be liable to you for the same.

D.6 The right of cancellation does not apply to:-
a.    items that are made to your specifications or clearly personalised;
b.    items which are liable to deteriorate or expire rapidly;
c.    the supply of alcoholic beverages whose actual value is dependent on the fluctuations in the market which cannot be controlled by us; 
d.    products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery (such as jewellery, underwear and swimwear), or which are, after collection by you, inseparably mixed with other items; or
e.    sealed headphones, audio or video recordings or of sealed software if unsealed by you after collection.

E. Data Privacy
E.1 We collect and process your personal data according to our data privacy policy which will be made available to you via the Heathrow Reserve & Collect Website.

F. Definitions 
Heathrow Airport Limited ("Heathrow").

Heathrow Airport, London (the "Airport").

The website: https://boutique.heathrow.com, where you can purchase goods offered by us to collect at the Airport (the "Heathrow Reserve & Collect Website").

Stripe, Inc., Stripe Payments Europe, Ltd.  and/or Stripe Payments UK, Ltd, who manage payments made on the Heathrow Reserve and Collect Website (the "Payment Service Provider").