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Go to the shopShipping policy
Deliveries
All items will be delivered by Royal Mail or a parcel courier.
For UK customers
We offer FREE DELIVERY on all orders over £30.00 and charge £3.95 for Royal Mail 48 Hour Tracked delivery on all other orders. There is an option to upgrade to Royal Mail 24 Hour Tracked or Next Day Courier.
For International customers
Delivery charges for international orders depend on the destination and size of the order starting from a minimum of £8.50.
Standard deliveries by Royal Mail can take between 5 to 21 days. For Express delivery options please contact us to get a quote after placing your order.
Important information for all international orders
- All parcels are shipped directly from our warehouses in the UK, therefore some international orders may be liable for Custom Duty and local taxes.
- Since the 1st January 2021, if your parcel is being delivered to any EU country, it may be liable for Custom Duty and Local Taxes. These fees are the responsibility of the purchaser.
Delivery Times
Standard orders are usually dispatched the same day for orders received before 1pm on a working day or by next working day for all orders received after 1pm. If the item is unavailable, we will let you know. We will then issue a full refund or hold your order until the item comes back into stock.
If the item is out of stock or bespoke, we will advise you of the approximate delivery date at the time of order.
Delays in Delivery
While we expect our delivery partners to deliver within the stipulated time frames, occasionally the delivery of your goods may be delayed by circumstances outside our control. Please therefore allow at least 5 to 7 working days for domestic and 14 to 21 days for international deliveries before initiating any investigation.
If for any reason we are unable to deliver the goods or to have them ready for collection within the original approximate timeframe then we will notify you of the delay and new timeframe as soon as possible. If you cannot wait for the goods, you must let us have notice of cancellation from the person who placed the order within 7 calendar days of you receiving notification about the delay. If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Tea People cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.